Privacy Policy
How Veratix collects, uses, and protects information.
Effective date: January 16, 2026
This Privacy Policy explains how Veratix ("Veratix", "we", "us") collects, uses, discloses, and safeguards information when you use our websites and products, including Veratix Compass (the "Service").
Quick summary
- We collect the information needed to provide the Service, process subscriptions, and keep accounts secure.
- We do not sell your personal information.
- We share information with service providers (e.g., payment processors) only as needed to operate the Service.
- You can request access, correction, or deletion of certain information (subject to legal and operational limits).
1. Information we collect
1.1 Information you provide
- Account information: name, email, authentication credentials, and profile details you choose to provide.
- Team and workspace information: organization name, member lists, roles, invitations, and workspace settings.
- Support communications: messages you send to us (e.g., contact forms or support tickets).
1.2 Information collected automatically
- Usage data: feature usage, page views, and interaction events to help us improve the Service.
- Device and log data: IP address, browser type, operating system, and diagnostic logs.
- Cookies and similar technologies: see our Cookie Policy.
1.3 Billing information
Payments are processed by third-party payment processors (e.g., Stripe). We may receive billing metadata such as customer IDs, subscription status, and invoice references. We do not store full payment card numbers.
2. How we use information
- Provide, operate, and maintain the Service (including authentication, team access, and tenant isolation).
- Process subscriptions, invoices, refunds, and account changes.
- Protect users, prevent fraud, and enforce our Terms of Service.
- Improve performance, reliability, and user experience.
- Communicate with you about product updates, security, and support.
3. How we share information
We share information only as necessary to run the Service, including with:
- Service providers (hosting, analytics, email delivery, customer support) acting on our instructions.
- Payment processors for subscription and billing operations.
- Legal and safety when required to comply with law or protect rights, safety, and security.
4. Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of certain information, but we may retain limited records as required by law or for legitimate business purposes (e.g., fraud prevention).
5. Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your choices and rights
- Access, correct, or update your account information through your profile settings.
- Request deletion of your account (subject to retention limits described above).
- Opt out of non-essential marketing emails by using unsubscribe links (service emails may still be sent).
7. Children’s privacy
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this policy from time to time. We will post the updated version and update the effective date. Material changes may be communicated through the Service.
9. Contact
Questions or requests can be sent to our contact page.